Essential Management Skills

Essential Management Skills

Effective people management is an acquired skill, and an extremely powerful tool once mastered. But very few people are born managers – for most, it is something that comes through experience, management training, and proper guidance.

Whether you’re a newly appointed manager or supervisor, or you simply want to enhance your existing management skills through formal learning, this three-day course will equip you with the necessary knowledge and tools for success.

We don’t just feed you information – we provide you with a detailed action plan that you can apply on your own team back at work.


Course Detail

What you’ll learn

By the end of the programme you’ll be able to:

  • Identify the role and responsibilities of a line manager
  • Identify leadership styles and when it’s appropriate to use them
  • Employ effective interpersonal skills
  • Plan, prioritise and schedule work in a time-efficient way
  • Delegate effectively
  • Motivate your team
  • Plan and prepare for inductions, training and interviews
  • Tackle decision making and problem solving

What’s covered

A line manager’s role and responsibilities

  • Balancing tasks, teams and managing individuals
  • Leadership skills

Leading your team to effectiveness

  • Identifying the elements of an effective team

Interpersonal skills

  • Dealing with different types of people
  • Handling sensitive issues

Planning and scheduling work

  • Time planning and prioritising
  • Delegation – its benefits and potential problems
  • Motivating staff

Interviewing, induction and training

  • Interviewing techniques
  • Applying selection interview skills
  • Introducing new members of staff
  • Training and development responsibilities

Managing change in the workplace

  • Dealing with individual reactions to change
  • Presenting change in a positive way

Decision making and problem solving

  • Using a six-step process for problem solving and decision making

Managing meetings and presentation skills

  • Preparing and delivering presentations to employees, customers or suppliers