Being confident and assertive when communicating with your staff can boost their performance and enable you to effectively manage difficult situations. But if they don’t come naturally to you, confidence and assertiveness are two of the more challenging management skills to master.
Whether it’s dealing with challenging staff or delivering difficult messages, we look at how to proactively manage people of all behaviour types, giving you valuable tips and advice that will help you overcome any doubts about your management and leadership capabilities.
If you’re a new manager looking to boost your confidence in leading your team, this management training course provides practical learning and effective techniques that you can take away and use within your own workplace.
By the end of the programme you’ll be able to:
Identifying key skills required for managing with confidence
Assertiveness and communication
Delivering difficult messages
Dealing with challenging staff
Ultra Electronics Sonar Systems
Dec 11, 2014
Emotional intelligence (EI) – described by business psychologist Dr Susan David of Harvard University as ‘the ability to solve problems with and about emotions effectively’ – is essentially the measure of how well a person monitors their own emotions and the emotions of others, and how they
Apprentices are in high demand – research by Barclays shows that £4.4bn would be injected into the UK economy if more businesses employed them. Thales UK is a proud member of The 5% Club which is focused on creating momentum behind the recruitment of apprentices and graduates into the workforce.
As part of Thales UK’s commitment to nurturing raw