Manage with Confidence

Manage with Confidence

Being confident and assertive when communicating with your staff can boost their performance and enable you to effectively manage difficult situations. But if they don’t come naturally to you, confidence and assertiveness are two of the more challenging management skills to master.

Whether it’s dealing with challenging staff or delivering difficult messages, we look at how to proactively manage people of all behaviour types, giving you valuable tips and advice that will help you overcome any doubts about your management and leadership capabilities. 

If you’re a new manager looking to boost your confidence in leading your team, this management training course provides practical learning and effective techniques that you can take away and use within your own workplace.

Course Detail

What you’ll learn

By the end of the programme you’ll be able to:

  • List the key skills needed to manage with confidence
  • Explain how to use assertive behaviour when communicating
  • Deliver difficult messages confidently
  • Deal effectively with challenging behaviour and performance
  • Be proactive in your approach


What’s covered

Identifying key skills required for managing with confidence

  • Assertiveness
  • Communication
  • Dealing with challenging staff
  • Delivering difficult messages

Assertiveness and communication

  • Understand the differences between behaviour types
  • How behaviours impact on relationships
  • How to communicate assertively

Delivering difficult messages

  • What constitutes a difficult message
  • Top tips for delivering messages
  • Practical application

Dealing with challenging staff

  • Theories and models for recognising why people are challenging (performance and behaviour)
  • Frameworks for effective discussions with challenging individuals