Managing people through change, and communicating that change in the right way, is a significant challenge for any manager.
We show you a range of tools and techniques that will enable you to communicate change in a more positive and effective way, manage the emotional reaction to change, and structure a solid communication plan.
Is it right for me?
What will I get out of it?
By the end of the course you will be able to:
- Identify the emotional stages that people experience when change happens
- Manage through the emotional steps by putting in place a communication strategy that involves and includes all interested/affected parties
- Structure a change plan and communicate the plan according to appropriate communication methods
- State the why, who, what, how and when of managing change