Successful Feedback Discussions Course

A bespoke course, at a venue and date of your choice.

Talk to us about setting up a course that is tailor made for you. GET IN TOUCH

Giving feedback that is both constructive and effective doesn’t come naturally to everyone – particularly in the case of negative feedback or sensitive issues. But when done correctly, it can be a powerful tool in developing the confidence and capabilities of others.

From defining what feedback actually is, to dealing with challenging behaviour, we’ll improve your confidence and provide you with a framework you can use to successfully deliver constructive feedback every time.

If you are responsible for giving feedback or you wish to do so in future, this management training course will provide you with the skills to deliver it in the right way. It will allow you to get the most out of your employees and stop you from dreading those difficult conversations.

What you’ll learn

By the end of the programme you’ll be able to:

  • Overcome your ‘blockers’ preventing you from holding feedback discussions
  • Give feedback with confidence
  • Use feedback you receive to best effect
  • Demonstrate your ability to deal with challenging situations

What’s covered

What is feedback?

  • Definition
  • When to give feedback
  • What holds us back from delivering feedback

Best practice

  • Giving feedback
  • Receiving feedback

Giving effective feedback

  • Framework for effective delivery of feedback
  • Balance of supportive/developmental feedback
  • Need for next steps
  • How to phrase feedback

Dealing with challenging behaviour

  • Remaining objective
  • Framework for delivering feedback around challenging behaviours
  • Ways to handle sensitive issues

Customer Testimonials

Chris was excellent, pitched at the right level and kept the presentation style informal.

UK Power Networks

Chris Steer

Course Leader

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