People tend to fail in their interactions with others because they are either too submissive or too aggressive. Being assertive, without being aggressive, will increase your chance of success in any human interaction.
We look at a range of theories and techniques that will enhance the way in which you interact with people and make you more assertive, ultimately changing the way you think and behave. We will also help you create a personal strategy to take back to the workplace.
If you would like to improve your personal effectiveness through communication, and build your confidence, and you’ve had little or no formal learning in the area, this assertiveness training course will enable you to achieve that.
Identifying and recognising our own and others behavioural style
Defining assertiveness and its benefits
Changing the way we think
Changing the way we behave
Completion of a personal strategy to help individuals take the necessary steps to implement and cement the learning
UK Power Networks
Nov 21, 2014
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