Maria Albrow

Maria webBackground

My first job was working for a facilities management company as an office junior, helping to manage all of the administrative tasks for the office.  This included handling enquiries, dealing with paperwork and supporting the rest of the team with any other requests.  I stayed working in the admin field for a couple more years with different companies, before moving into a role as a check in agent at Gatwick Airport.  During this role I enjoyed having the interaction with different people from a wide range of cultures and being involved in people’s holidays.  Having enjoyed working in the travel industry I was keen to apply my passion and knowledge to a new field so opted to take on a role in recruitment for the aviation sector.  I found this role very rewarding, and enjoyed helping people to find their perfect career while still being involved in the travel industry.

Current role

At TLD I work in a small sub-team as a Customer Operations Co-ordinator which involves supporting the wider TLD team in providing the best learning experience to customers.  As such I am responsible for a wide range of tasks including helping to organise catering, materials and equipment for delegates, as well as assist with the set-up of training rooms and resolving any issues for the trainers.  This includes learning the systems and how to use the technology TLD use to deliver training, so I can offer assistance in setting it up.  I am also on hand to handle any enquiries from delegates and my ultimate responsibility is to make sure they have a smooth and enjoyable experience at TLD.

What I love about working at TLD

The people here are really friendly and it’s a really nice environment to work in.  I find the job really interesting and I enjoy meeting the new delegates each day and getting to know them.  I also really like the fact that the business is constantly moving forward and actively promotes change and improvement.


My big passion is travel, I love being able to see new places and experience different cultures.  I make it my mission to travel as much as possible and have already been fortunate enough to visit some incredible places such as USA, Australia, New Zealand and Fiji.  When I’m not jet-setting I enjoy going to the gym, and spending time with friends and family.  I’m also in the process of renovating my first house so that takes us a lot of my time.