I graduated from university with a degree in psychology, and then progressed on to do a Post Graduate Diploma in IT and Security Management; during this time I worked as a research assistant on a project involving the police forces of the European Union. After completing my diploma I took some time to explore the world before taking on a role with Royal Mail working in various roles including project management, brand management and marketing. While there I worked on a whole host of projects including some internal consultancy, optimising point of sales, and developing marketing campaigns to be used in post offices across the country. Having accrued a lot of highly transferable skills, I decided to set up my own business as a freelance photographer which I managed successfully for over 4 years. However as my family began to expand I soon decided to undertake full time employment once more, this time with an employment management organisation where I worked in sales, operations, customer service and many other departments, using my skills to help build effective teams, deliver coaching and supporting better working processes.
As a Customer Support Team Leader I am responsible for making sure that my team have the resources, support and skills to offer the best possible service to each and every customer we work with, ensuring that their learning and development needs can be fully met and actualised. But my role here at TLD is really about helping the team I manage become their best and achieve their potential, empowering them to more effectively help the customers we work with. This involves finding ways to optimise processes, offering support and guidance to individual team members, and helping them to grow their confidence in handling the ever present changes and challenges that come their way. As an experienced manager, my favourite part of the job is seeing the growth in those I manage, and seeing the positive impact this change has on the wider business, and more importantly, the customers we support.
What I like about TLD
“I like the fact that we are a well sized consultancy supported by a larger company, it allows for much more agility and control over our autonomy in what we offer, while still having that support and stability. I also like that TLD offers a really collaborative and supportive environment where everyone can develop and evolve”
With 2 young children the majority of my time is spent with my family, although we enjoy getting out as much as we can, whether it’s camping, walking or cycling. I really enjoy being active and have in the past completed a marathon and several long distance bike rides.