After university I was offered a place on a retail management programme with a well-known department store. I undertook many different roles, and by the end of my time with the company seven years later, I had worked my way up to a position as Deputy Store Manager. I enjoyed the people management and development side of the role and started looking at getting into L&D. My first formal role in L&D was working for a supermarket chain to help the shop floor team bring energy and enthusiasm into the stores with the aim of increasing customer interaction. I was then promoted to a position as area training manager; starting out in customer service training before transitioning into the field of leadership and management. I then progressed on to a role as Head of Training for a family owned company who had several large department stores in London. They had very little set up in the way of training processes and I had a blank slate for the creation of a competency framework, assessment and development centres, as well as continuing to deliver training. After making the decision to relocate to France, I set up my own business and worked as a freelance trainer, commuting across the channel as needed to deliver learning interventions, before later deciding to undertake full time employment once more in the UK with TLD.
As a Learning and Development Consultant for the Management and Leadership team, I work closely with businesses to really understand the challenges they face, designing and delivering bespoke learning interventions to support them in overcoming these challenges. I have extensive experience of working with managers of all levels, and I enjoy working with senior managers and exploring the dynamics of an organisation. I bring a high level of energy and enthusiasm to all learning activities I’m involved in, and like to help people challenge themselves. I’m also a qualified coach and very passionate about the topics of resilience, stress management and mental toughness, and how these can be applied and used in the workplace to help create a more efficient, happier and a more successful workforce.
What I Love About Working at TLD
“I like working with this group of extremely professional, knowledgeable and interesting people, I really enjoy the depth of conversation we get to have. I also really love the fact I am given autonomy and trusted to decide what’s best for the customers I work with, and that the whole organisation promotes innovation in training.”
I am a big fan of long distance walking with my dog, and have completed several 100 mile+ hikes including walking from the source of the Thames to Windsor. In addition to walking, I am also involved in the local Bonfire Society which is active from September-November and organises bonfire related celebrations. I love to discover new music so I try to attend the WOMAD festival annually.