I started my career working with a major electrical retailer; initially working under a temporary contract in a customer assistant role, I was soon brought on board full time and had the opportunity to take on several different roles during my time with the such as; merchandiser, sales assistant, product expert and most importantly Customer Service Manager, as well as training and monitoring colleagues in their sales and service techniques. During this time I also took the opportunity to attain my NVQ Level 2 in Customer Service. After learning a wide variety of skills in this role I began looking for new opportunities, and as a result I took on several temporary contracts and worked in a variety of different sectors, before taking on a temporary role with Thales UK as an HR Administrator. After 6months as a contractor I was offered a permanent position, during this role i was involved in the full spectrum of HR services including answering staff queries, managing jobs changes, and producing letters and providing support on the HR systems.
As a Learning and Development Advisor my role is all about making sure the customers get what they need to get the most from their L&D plan. This varies hugely day to day; sometimes it involves discussing what training programme might be right for their staff, other days it will be helping trainers set up the room or organising materials. I’ve had the opportunity to work with nearly all of our customers during my time, so I’ve had really great exposure to lots of different sectors and industries. It’s an extremely diverse role and while it has its challenges, it’s also really rewarding when you see it all come together for a customer.
What I like About Working at TLD
“I really like the people here, and I love working with the customers. It’s such a diverse role and there are so many opportunities for growth and development, so I never get bored”
My main interest is travelling; I am on a mission to visit as many cities across the world as possible before I look to buy a property in 5 years’ time! My other interest is my Westie Pup – Dexter, when I am home he keeps me entertained for hours, he loves to go for a run as opposed to a walk too!