Susan Howard


Having started my career in operational IT and systems roles I then moved into learning and development.  I have a wide breadth of skills and knowledge, not only in a technical capacity, but also in my ability to impart what I’ve learnt onto others and enhance the way they work.    

One of my key strengths is the ability to quickly pick up new software and systems – my existing specialities include the Oracle e-Business Suite, Primavera P6, Primavera Risk Analysis and VBA in Excel.  Throughout my career I’ve been responsible for planning and leading the successful implementation of complex, large-scale IT systems rollouts for a variety of organisations.

Current role

I lead the IT Solutions & Project Management Capability team, which involves working closely with clients to provide training solutions to fit their needs.  This includes designing and developing our range of programmes for Project Management and IT and Business Systems in line with the evolving needs of the marketplace, providing strategic input for the TLD business and exploring new and exciting training avenues and innovative ways to deliver them.

I believe it is important to gain a good understanding of our customers, and I achieve that by spending time embedding myself within their businesses. I work with them to gain a solid grasp of their strategic goals and make sure we’re delivering solutions that absolutely meet their requirements. Rather than simply selling training products ‘off the shelf’, we provide genuinely consultative and strategic input, implementing L&D solutions that have a long-term positive impact – not just on the individual learners, but also on the wider organisation.

My technical experience means I genuinely understand my subject area, but it’s my passion and enthusiasm for helping people learn that drives me to constantly improve what we are delivering and make sure our customers are getting the best possible return on investment.

What I like about working for TLD

Aside from the fantastic people and the powerful L&D interventions we provide, TLD has a great ideology – we don’t just ‘stack them high and sell them cheap,’ we focus on quality solutions, genuinely meeting the needs of our customers and building ongoing relationships.

I love seeing happy delegates walking out of the classroom having really learnt something. I believe in our solutions and I’m proud of what we do, and I try to reflect those values onto the rest of my team.


I enjoy travelling to exotic destinations whenever I can, relaxing in the sun and taking in their history and culture.