As a leading global manufacturer and supplier of restorative dentistry equipment
The integral components of the development centre were discussed in advance with the HRD and Sales Director and these were presented back prior to the development centre taking place, there were some small amendments, including an opportunity for the observers to watch the self-reflection exercise, rather than have it as output only.
The development centre retained its initial design apart from the small tweak mentioned above, but we agreed that it was vital, in order for the customer organisation to own the on-going development of its people, that the Senior Management team act as the observers and deliverers of feedback. This required TLD to develop and deliver an observer training session and this was done the day before the development centre in order to keep it fresh in the minds of the observers. This allowed the senior managers to question and challenge all aspects of the centre and all parties were delighted with the result, commenting on how well objectives were met.