Establishing e-learning for engineers

With teams spread across UK, France, Belgium and Canada, the transportations arm of a major engineering organisation were looking for a consistent and easily accessible training solution for all staff.

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Background

Background

Background

The customer organisation is a globally operating engineering organisation

The customer organisation is a globally operating engineering organisation, researching and designing innovative solutions for defence, security, transport and aerospace. They work in partnership with many diverse organisations to help improve the safety and efficiency of many of the things we use daily to live our lives comfortably. They employ many thousands of staff, and recognise the importance of effective people development, both in terms of safety in managing complex projects, and in terms of helping improve the efficiency of their staff and the growth of the business.

Problem

problem

The Problem

The customer organisation is a globally operating engineering organisation

One of the organisation’s major teams, managing rail transport, were in need of a comprehensive training solution covering aspects such as signalling, signalling, introduction to the team, technical safety awareness, personal track safety (HSE), services, and consultative selling methods. The team responsible for the development of materials were globally dispersed, and they organisation need an efficient and cost-effective way of combining the required information to make it accessible for all relevant parties.

Solution

solution

The Solution

The customer organisation is a globally operating engineering organisation

To ensure information could be accessed globally by those who need to, it was concluded that an e-learning solution would be the most effective and efficient way of doing this. Materials were curated from existing content written by subject matter experts across the global network. This content was then converted into a series of e-learning modules that could be accessed by anyone within the department. The solution utilised a number of different presentation methods to ensure maximum impact and engagement for staff using the tool. TLD worked in partnership with other areas of the business to develop the content in a way that would be most effective in an e-learning environment.

They were seeking an e-learning product that could combine all of the information from the team of subject matter experts into one easily accessible platform.

Training

Training

The Training

The customer organisation is a globally operating engineering organisation

To ensure that the e-earning modules were impactful and could imbue individuals with the required knowledge and skills, a number of different approaches were used to present the content. Materials were a mix of PowerPoint presentations, hand-outs and storyboards and the modules included voiceovers, videos, animated cartoons, interactive widgets and quizzes where required. This interactive and dynamic approach ensured better uptake of knowledge, and easier application within the workplace. The modules were available in a variety of languages to allow individuals worldwide to access them.

Challenges

Challenge

The Challenges

The customer organisation is a globally operating engineering organisation

Hosting and infrastructure - One of the biggest problems was hosting the material, due to the nature of the organisation the IT infrastructure was considerably complex, and being a globally operating organisation, it was important to find a solution that would allow quick and easy access wherever needed. After several consultations it was the company opted for the e-learning platform hosted in France, where it would be centrally managed. The solution to this challenge was only possible through the combined efforts of all teams involved.

Outcomes

outcomes

Outcomes

The customer organisation is a globally operating engineering organisation

Working with the various teams who have the expertise in each area, they then checked the initial design and plan, and once the first draft was created they reviewed again, with this process continuing until the final version could be signed off. It required collaboration and involvement from both parties to ensure the final material was suitable to achieve the aims of the training. The project initially started as a relatively small project on a cost per day basis, but due to the demands of the intervention it soon evolved into a secondment spread out over a number of months.

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