Excel Training at Gatwick Airport
Gatwick Airport was looking to implement a more effective solution to up-skill their staff using Excel, to help improve outcomes for the business.
Gatwick Airport is the second largest airport in the UK and each year transports approximately 41million passengers to over 200 destinations around the world. With over 2,500 people employed directly by Gatwick Airport Limited (and another 21,00 on site), covering a diverse range of roles from customer service and operations, through to security and retail support, Gatwick recognises the need for effective and engaged staff in all areas, in order to achieve on-going success and grow as a business. To help ensure this happens Gatwick invests heavily in its people, offering a wide range of professional and personal development options to employees at all stages of their career.
As an organisation that utilises Microsoft Excel in a wide variety of areas, the need for high quality training is paramount to the success of the business. As such Gatwick Airport were in the process of reviewing their training offering around the software. Due to changes in the business the current training solution was no longer appropriate; previously relying on a provider coming to them to deliver training on site, this was no longer feasible as training room availability was becoming an issue. They were also looking to refresh the training being delivered, and in particular were seeking a solution that could be more easily tailored to their specific needs. The company was experiencing growth in their administration team, and therefore were looking for a cost effective solution that would be able to deliver against expectations and achieve desired objectives.
The organisation was looking for a solution that could effectively and efficiently up-skill a wide range of staff, all working in different roles and with different levels of experience in using Excel. To ensure the most appropriate training could be delivered, TLD and Gatwick Airport worked in partnership to agree the best approach. In some instances this involved employees attending existing ‘off-the-shelf’ courses already being run at TLD; however there were also several instances where a more bespoke approach was needed. In these instances TLD worked in collaboration with Gatwick Airport to understand what was needed and employees were encouraged to draft a ‘wish-list’, detailing areas they needed to develop. These were then used to design a bespoke course, which would focus on addressing the areas of need that had been identified.
The training included a suite of modules based on the needs of the specific subset of employees and every training event included hands-on practical experience in using Excel. Each topic was explained thoroughly by the IT Consultant running the course, attendees were encouraged to discuss the content and ask questions, and each element of the course was supported by the completion of practical exercises. This approach ensured that not only could individuals perform the desired tasks within Excel, but that they also understood the theoretical background behind each one, and could therefore use this knowledge to problem solve in the future. Individuals were actively encouraged to ask questions about specific challenges they face at work, enabling them to maximise their learning when back in the workplace. The training events were supported by the provision of course manuals, which offer comprehensive detail about everything covered in the session, alongside hints and tips for getting the most from the program. Individuals also received three months of post-course support, enabling them to contact TLD should they have questions about anything they learnt.
Gatwick Airport has reported a higher level of confidence in employees who attended the training, with many of them requesting to attend more advanced courses. As a result the organisation has subsequently booked several more sessions to meet the needs of their growing workforce.
Reports from the delegates and the organisation’s L&D department have been extremely positive.
Amanda Whitworth, Training Planning Leader said:
“The thing that is noticeable to me is that people who have done the first level always come back and say ‘can I go back and do the second level, it’s really helped me’. I think what it’s really helping with is their confidence; they are feeling confident that they now know how to use the tools they’ve been given, properly”
“It’s been a good relationship with TLD because it’s been easy; the administration is all very well done, the joining instructions, the reminders sent to candidates, that support has all been really good. And the follow up e-mails asking for feedback have been good. It all runs smoothly and it’s not something I need to worry about…. Our Key Account Manager has been great, she’s been up to see us, always responds quickly to phone calls and e-mails, it has been really good.”
“I like the flexibility; there are a lot of different options, which suits our business requirements”
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