As a global commercial property and real estate service provider
To enable more consistency in use of the system, it was imperative for TLD to fully understand how the tool was used in the context of the organisation, what some of the issues being faced were, and what the intended objectives were for the employees. Once this had been established, TLD were able to work in consultation with the organisation to develop a bespoke training solution intended to address these areas. The resulting solution was a one day course with a comprehensive overview of the tool, allowing people greater understanding of all features, not just those being currently used. In addition there was a demonstration of the most effective way of using the software for different tasks, and extensive discussions and support to help individuals feel more comfortable with the changes. However before this could be rolled out to the wider workforce, it was important that the organisation could have the opportunity to assess and amend the training is needed. Therefore, before being delivered to staff, a pilot session was run, allowing both TLD and the customer organisation to offer their feedback on the training. The sessions were designed and evaluated by a number of key stakeholders in the business to ensure they could clearly identify the value and recognise the benefit it would have.