The customer organisation is a UK based aviation service that operates internationally
This was the biggest challenge not just for TLD, but also that the group themselves were facing; the impact of having team members from various countries had been putting significant strain on the group and impacting their performance. It was therefore essential that TLD were able to address this issue in a sensitive, yet impactful way, and were also able to prevent this challenge from impacting the outcomes of the session. To help address this potential barrier TLD employed a training team that was itself culturally diverse, with one native English speaker present accompanied by a French consultant who was also proficient in English and German. This approach not only ensured that more accurate communication could occur between the facilitators and the group, but also helped to demonstrate a clear understanding by TLD of the importance of multicultural working and an appreciation and practical understanding of the challenges it can bring.
Short timeframe for delivery
Due to the conflicting schedules of the individual members of the group and the limited availability of the team to come together, there was a need for the intervention to be delivered over a very short time period. It was therefore important that the sessions be as impactful and relevant as possible to achieve maximum effect. To achieve this it was vital that TLD had a comprehensive understanding of what needed to be addressed, the most effective delivery method appropriate for that team, and what the organisation wanted to achieve as a result. This required in-depth consultation and discussions between TLD and the organisation, as well as flexibility on TLD’s part to adapt to the needs of the group during the session, and trust on the organisation’s part to allow TLD to adapt in this way while still adhering to the agreed objectives.