The client is one of the UK’s leading suppliers of gas and oil
Change of venues and software version
During the original discussions the courses were due to run at the company’s regional office using Office 2007. This was the information used to develop the course, and was the basis of the content. However due to changes within the business, the organisation had to change the venue to London at the last minute and requested the training be run on Office 2013 as the company were upgrading their software. This last-minute change had the potential to cause significant disruption to the course being run, however due to the training team’s excellent knowledge of all versions of Microsoft Office, and the ability to adapt flexibly to the needs of each customer, the course ran as intended and remained fully aligned with the training needs of the organisation. Despite the short timeframe given, the team were able to adapt to this change and managed to redesign the materials and content within 24 hours.
A large number of people needing training within a short timeframe
The training being delivered was intended to up-skill the client’s graduate workforce to enable them to contribute to the organisation more effectively, and consequently improve productivity and overall outcomes within all areas of the business. There were 60 graduates in need of training, and it was important that they all be trained in quick succession to prevent any delays in the work being completed. Due to the nature of the training requested, and the number of graduates needing training, it was important that it be delivered in a timely manner to ensure minimal disruption to the business. This was accomplished by delivering four sessions of each course; this allowed all delegates to access the training and meant they were able to attend a session at a time that would ensure minimal impact to their individual workload.