As one of the UK’s major train operators the customer organisation runs multitudinous route through the country
Feedback was exceptionally positive and the course was extremely well-received by all who attended, as demonstrated below.
“Further to our training days, which I have to say I really enjoyed and I have spoken to several mangers about this course and I can't praise it enough, really was thought provoking. I have never had any formal project training in the past, but have been involved in projects ever since my first appointment as manager (oh 24 years ago) it was so refreshing to see that the work I had done in the past was not a million miles away from what you showed us on the course.
I said I was going to embrace your post it note technique [I had] my first try with four of my staff, looking at what we are going to do in Revenue Protection in our area over the next 12 months, I decided it would work well with the 5 W's (Why, What, Who, Where and When;) the wall looked busy and the team generated many ideas on the wall.
Now comes the hard part, putting this into a plan (document).
So just wanted to wrap up with a thank you, the course and the material was very useful in my day job too”.
Revenue Protection Manager
“Best course I have attended! Thank you and I mean that.”
Senior Information & Customer Experience Manager
“It really was a good course - it is probably one of the best I've attended that's been delivered by an external provider.”