The Art of Influence and Conflict Management Course

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Course description

The ability to influence others and manage conflict is a valuable business skill that can have a profoundly positive impact on your working life.

The first day of this two-day experiential programme focuses on tried-and-tested theories and powerful techniques. The second day provides you with the opportunity to put them into practice with a team of actors in a safe, relaxed and fun environment, where you’ll receive plenty of constructive feedback.

Is it right for me?

If you have at least two years’ management experience, welcome feedback on your style and approach, and enjoy different ways of doing things, this management training course will enhance your current ability.

What will I get out of it?

By the end of the course you will be able to:


  • Identify your current style and how to build a more proactive and strategic approach
  • Be able to utilise new techniques to enhance your influencing skills
  • Use listening and questioning skills to identify others’ motivational drivers
  • Apply different techniques for pre-empting and handling conflict
  • Build confidence in dealing with other people and cultures positively
  • Leave with an action plan to implement on return to work
The course was informative and well presented. Chris was open and showed an enthusiatic outlook in teaching it. I have taken away more confidence to engage my workplace with.
Ultra Electronics Sonar Systems

What does it cover?

• Identifying what you already have at your fingertips
• Choice of methods • Strategically selecting the right blend of techniques • The importance of attitude
• Listening to gain real understanding • Questioning for clarity • Know yourself and build rapport • Building relationships, trust and credibility
• Techniques for influencing at meetings • How to gain support • Networking
• Identifying reasons for resistance • Judging the right approach • Techniques for giving bad news and handling conflict
• Identifying a range of options to deal with the situation • Understanding tricks played by your aggressor • Dealing with your own emotions
• Identifying individual action plans following actor performance and personal role play

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Course leader

Chris Steer

L&D Consultant

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