Assertiveness for Influencing and Managing Conflict Course

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Course description

The ability to confidently influence others and manage conflict is a valuable business skill, particularly in challenging situations, such as meetings, or when delegating tasks or disciplining staff.

We look at three key behavioural styles and the right approach for each of them when it comes to influencing others. We also show you how to pre-empt and manage conflict, and help you create a personal action plan to take back to the workplace.

Is it right for me?

If you’re a manager, supervisor or team leader, and you want to build your confidence and skills in influencing others and managing conflict, this assertiveness training course will enable you to achieve that.

What will I get out of it?


By the end of the course you will be able to:

  • Define the behavioural styles and their impact on working relationships
  • Assert their rights in a reasonable and responsible manner
  • Identify behaviours that can help or hinder interactions with others
  • Give professional feedback to help retain positive relationships and bring about action
  • Identify their own style and be able to utilise new techniques to enhance their influencing skills
  • Apply different techniques for managing conflict positively and dealing with aggression
The pace of the training was good and he kept us on target and on the ball. His knowledge was good and came across very well.
Dolphin Geophysical Limited

What does it cover?

  • Impact of an assertive manager on his/her colleagues and organisation
  • Critical interpersonal skills for the professional manager
  • Communication styles and the relationships with colleagues, customers and staff
  • Behaviours that are helpful to effective non-verbal communication
  • Addressing common challenges: discipline issues and delegation
  • How to give and receive feedback
  • Consultation
  • Inspiration
  • Persuasion
  • Raising your power of influence 1:1 and in groups
  • Gaining buy-in
  • Discovering your natural conflict coping style through the renowned Thomas-Kilman questionnaire (results remain confidential to the delegate)
  • Choosing the right approach at the right time
  • Meeting for positive solution centred results and ensuring lessons are analysed and implemented
  • Completing an action plan that relates to the individual in the workplace to encourage personal growth and possible change

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Course leader

Mike Davies

L&D Consultant

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