Building Positive Relationships Course

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Course description

Business is not just about products – it’s about people. Building positive relationships in the workplace will enable you to achieve more in your role, and have a positive impact on your career.

We look at the importance of building positive relationships, show you effective techniques and behaviours, and help you create a personal action plan that you can take back to the workplace.

Is it right for me?

Whatever your role or position within your organisation – if you want to be able to build positive relationships with others, this personal development training course will enable you to achieve that.

What will I get out of it?

By the end of the course you will be able to:


  • Analyse the effects of your behaviour when dealing with others
  • Respond to situations more assertively
  • Communicate effectively by developing skills, knowledge and attitude to achieve success
  • Work towards win/win outcomes
  • Use techniques to deal with difficult situations
  • Formulating individual action plans to deal with current business situations
Very positive, approachable, good communicator, good sense of humour.
William Reed Publishing

What does it cover?

  • Defining what we mean by ‘building positive relationships’
  • Understanding the skills and behaviour needed
  • Examining the power of behaviour in relationships
  • The impact of body language
  • Recognising behaviour that helps and hinders relationships
  • Defining assertive behaviour
  • Recognising assertive, passive and aggressive behaviour
  • Understanding the attitudes behind the behaviour (life positions)
  • Behaviour for achieving win/win outcomes
  • Transactional analysis – ego states
  • Self-analysis questionnaire
  • Classic profiles, their characteristics, strengths and weaknesses
  • The importance of recognition in building relationships
  • How to give feedback
  • How openness and self-awareness can help us to improve relationships
  • Johari Window

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Course leader

Mark Eagle

L&D Consultant

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