As a global commercial property and real estate service provider
Due to it being an induction programme, where the new employees would be introduced to the company, they were conscious of making sure that the programme was in complete alignment with the business in terms of tone, content and delivery. Thus in order to achieve this, the training team at TLD had to be able to fully adopt the values and persona of the organisation and then represent these during the induction programme. To accomplish this there were several discussions with both the parent and acquired organisation to allow TLD to fully understand the nuances of the different businesses, ensure they understood the ultimate goals and vision of them both, and then find a way to reflect this in the training. In addition to adopting the persona of the organisations, it was also extremely important that the training team were fully conversant in the history, brand, identity and politics of the organisations, so that should they be asked questions, they could respond with ease.
The customer organisation also had very specific ideas for what they wanted included in the programme, and they were very keen for it to be highly interactive, informative and valuable to new employees. To ensure this was the case, TLD worked closely with the organisation to design the programme according to their specifications. Once this had been achieved a pilot programme was run and further revisions made allowing the final version to be launched soon after. The agreed programme was a half-day session where employees were provided with a comprehensive overview of the organisation via a series of presentations, videos, discussions and quizzes. This was then run weekly to induct new staff, and remains an on-going regular programme within the organisation.