Privacy & Cookie Policy

Privacy & Cookie Policy

Thales Learning & Development is committed to ensuring our user’s privacy is protected. Our Privacy Policy outlines how Thales Learning & Development uses the information we collect about you when you visit our website.

What we collect

Throughout our website we have a number of contact enquiry forms which when submitted to us may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interest
  • Other information relevant to your enquiry

We also use tracking applications such as Google Analytics, Lead Forensics and Response Tap which collect information anonymously about your usage of our website and how you contact us following your visit.

What we do with the information we gather

We use the information collected to understand your needs and provide you services in relation to your enquiry for the following reasons:

  • Internal record keeping
  • Course bookings
  • Customer service
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail
  • To customise the website according to your interests

The data you submit to us is held securely within the relevant internal and external systems we use and in accordance to the Data Protection Act 1998. By submitting your data you agree to this policy.

What happens when you sign up to our e-newsletters

Should you sign up to receive our e-newsletters you provide us with your consent to receive email communications from us at that email address. We operate a newsletter preferences system, which enables users to provide additional personal information and interests in specific email topics. The information supplied via the preferences form on our website is securely held in our external email newsletter system and within the CMS of our website.

We also send email communications to data sourced from reputable data suppliers. All unsubscribe requests are honoured immediately and we do not pass any information on to third parties.

How we use cookies

A cookie is a small text file which is stored on your computer by your web browser. All websites use cookies in different ways and for most they are an essential element in providing you with a better user experience by remembering your preferences.

Thales Learning & Development use a number of different cookies to:

  • Monitor how you use our website
  • To track how you contact us following your visit either online or through our dynamic phone number system
  • To remember information about you for auto-complete on our forms
  • To remember personal information to update your preferences on our e-newsletter submissions
  • To remember who you are through the ShareThis widget if you are a registered user of this 3rd party provision

You have the option to opt out of us using cookies however this may make some features of our website not work. Please refer to your browser privacy settings should you wish to amend cookie access.

To find out more about cookies please visit www.aboutcookies.org

How we use Google Analytics

The Thales Learning & Development website uses Google Analytics, a web analytics service provided by Google, Inc (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use our site. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for Thales Learning & Development and providing other services relating to website activity. Google may also transfer this information to third parties when required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google and no personally identifiable information will stored. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our website. By using the Thales Learning & Development website, you consent to the processing of anonymous data about you by Google in the manner and for the purposes set out above.

As a business we use a number of Google services which enable us to understand you better which in turn means we deliver a more appropriate and relevant service to you. We may from time to time use remarketing tools within Google Analytics and implement the Google Display Network to advertise online which means third-party vendors, including Google, may show our adverts across the internet. We, and third-party vendors, including Google use first-party cookies (such as Google Analytics cookies) and third-party cookies (such as DoubleClick cookie) together to report how your ad impression and other uses and interactions relate to visits on our site. We also utilise the Google Analytics Demographic and Interest reporting tool from which we may gather information such as age, gender and interests that are already held by Google to understand who is visiting our site and the best way to serve you relevant content. No personally identifiable information will be collected and all demographic information is anonymous.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please not that if you do this you may not be able to use the full functionality of our website. By using the Thales Learning & Development website, you consent to the processing of anonymous data about you by Google in the manner and for the purposes set out above.

Clicking external websites

Throughout our website we may place links to other websites for which Thales Learning & Development cannot be held responsible. These websites are likely to use cookies in a similar manner to us however we have no control over what they do with the information you submit.

What you can do

You may request details of personal information which we hold about you under the Data Protection Act 1998, as well as details of the systems we use to hold your data. If you would like a copy of the information held on you please write to: Thales Learning & Development, Sackville House, Northwood Park, Gatwick Road, Crawley, West Sussex, RH10 9XN.

If any of the data that you have provided to Thales Learning & Development changes, please email hellolearning@uk.thalesgroup.com and we will update our records.

Thales Learning & Development may change our privacy policy in the future by updating this page. You should check this page from time to time to ensure that you are happy with any changes we make. This policy is effective from 24th September 2013.

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