What we collect
Throughout our website we have a number of contact enquiry forms which when submitted to us may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interest
- Other information relevant to your enquiry
We also use tracking applications such as Google Analytics, Lead Forensics and Response Tap which collect information anonymously about your usage of our website and how you contact us following your visit.
What we do with the information we gather
We use the information collected to understand your needs and provide you services in relation to your enquiry for the following reasons:
- Internal record keeping
- Course bookings
- Customer service
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail
- To customise the website according to your interests
The data you submit to us is held securely within the relevant internal and external systems we use and in accordance to the Data Protection Act 1998. By submitting your data you agree to this policy.
What happens when you sign up to our e-newsletters
Should you sign up to receive our e-newsletters you provide us with your consent to receive email communications from us at that email address. We operate a newsletter preferences system, which enables users to provide additional personal information and interests in specific email topics. The information supplied via the preferences form on our website is securely held in our external email newsletter system and within the CMS of our website.
We also send email communications to data sourced from reputable data suppliers. All unsubscribe requests are honoured immediately and we do not pass any information on to third parties.
Thales Learning & Development use a number of different cookies to:
- Monitor how you use our website
- To track how you contact us following your visit either online or through our dynamic phone number system
- To remember information about you for auto-complete on our forms
- To remember personal information to update your preferences on our e-newsletter submissions
- To remember who you are through the ShareThis widget if you are a registered user of this 3rd party provision
You have the option to opt out of us using cookies however this may make some features of our website not work. Please refer to your browser privacy settings should you wish to amend cookie access.
To find out more about cookies please visit www.aboutcookies.org
How we use Google Analytics
As a business we use a number of Google services which enable us to understand you better which in turn means we deliver a more appropriate and relevant service to you. We may from time to time use remarketing tools within Google Analytics and implement the Google Display Network to advertise online which means third-party vendors, including Google, may show our adverts across the internet. We, and third-party vendors, including Google use first-party cookies (such as Google Analytics cookies) and third-party cookies (such as DoubleClick cookie) together to report how your ad impression and other uses and interactions relate to visits on our site. We also utilise the Google Analytics Demographic and Interest reporting tool from which we may gather information such as age, gender and interests that are already held by Google to understand who is visiting our site and the best way to serve you relevant content. No personally identifiable information will be collected and all demographic information is anonymous.
Clicking external websites
What you can do
You may request details of personal information which we hold about you under the Data Protection Act 1998, as well as details of the systems we use to hold your data. If you would like a copy of the information held on you please write to: Thales Learning & Development, Sackville House, Northwood Park, Gatwick Road, Crawley, West Sussex, RH10 9XN.
If any of the data that you have provided to Thales Learning & Development changes, please email firstname.lastname@example.org and we will update our records.
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