Stakeholder Management in a Project Environment

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Course description

This course is suitable for anyone who has to manage internal and/or external stakeholders’ expectations within a project environment. The course will provide tools and techniques to manage stakeholder’s expectations and needs. It will help participants to map all stakeholders who impact the capability to deliver the desired results.

Participants will work with a fictitious project to bring all the analysis and tools to life.

Is it right for me?

This course has been specifically designed as a module to complement other Project Management courses particularly Principles of Project Management, Introduction to Project Risk Management and Project Planning, Monitoring and Control.

What will I get out of it?

By the end of the course you will be able to:


  • Identify both primary and secondary stakeholders
  • Use tools and processes to manage stakeholder expectations
  • Put together a stakeholder communication plan
  • Determine the best communication methods
  • Build relationships between you and key stakeholders
  • Use influencing skills to influence stakeholders before they influence you

  • Effectively handle conflict that occurs throughout the project lifecycle

  • Determine the fundamental rules of negotiation and how to achieve a satisfactory outcome

Was excellent, knowledgeable and had good rapport with the students. Was able to relate key concepts with personal experience. Excellent. Was flexible enough to meet individual requirements.

Head of Change, Thales Naval

What does it cover?

• Using a mind map to determine stakeholders and stakeholder groups

• Using different tools to help determine stakeholder needs and expectations • Categorising your stakeholders into primary, secondary and key • Interviewing stakeholders to determine needs, expectations and politics

• Using a planning tool to determine how different stakeholders can be influenced • Interviewing stakeholders to determine what will motivate/de-motivate them • Looking at communication methods and choosing the most appropriate in order to influence and manage expectations

• Using a case study and project Gantt to produce a detailed communication plan • Using a communication plan structure

• Identifying common causes of conflict in the project lifecycle • Finding the most appropriate response to resolve conflicts effectively • Determining your default position and understanding why it might not always be right

• The different types of negotiation used in the project environment • Determining a simple negotiation process • Understanding the principles of effective negotiation – the do’s and don’ts

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Course leader

Chris Johnston

Project Management Training Consultant

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